Privacy Policy

1. Who We Are

This Privacy Policy applies to Odessa Insulation, accessible at www.odessainsulation.com. We are a local insulation contractor based in Odessa, TX. Questions about this policy can be directed to sales@odessainsulation.com.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information you provide

When you fill out our contact form, call us, or send us an email, you may provide your name, phone number, email address, home address, and details about your insulation project. We only collect what you choose to share with us.

Information collected automatically

Like most websites, our site collects basic technical information when you visit, including your IP address, browser type, the pages you view, and how long you spend on each page. This data is collected through cookies and third-party analytics tools (such as Google Analytics) to help us understand how our website is used and how to improve it.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule a free estimate
• Communicate with you about your project before, during, and after the work
• Send service-related messages such as appointment confirmations
• Analyze website traffic to improve the site experience
• Comply with legal obligations

We do not sell your personal information. We do not use your contact details for any purpose unrelated to your inquiry or your project.

4. Cookies

Our website uses cookies — small text files placed on your device — to support analytics and basic site functionality. You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website, but some features may not work as intended. Third-party services embedded on our site (such as Google Maps and our contact form provider) may set their own cookies, which are governed by their respective privacy policies.

5. Third-Party Services

We use a small number of third-party services to operate and improve our website:

• Google Analytics — collects anonymized data about how visitors use our site. Google's privacy policy is available at google.com/policies/privacy.
• Google Maps — used to display our office location. Google's privacy policy governs any data collected by the embedded map.
• Tally (contact form) — processes form submissions on our behalf. Tally's privacy policy is available at tally.so/privacy.
• Vercel Analytics — collects anonymized performance data about page visits. Vercel's privacy policy is available at vercel.com/legal/privacy-policy.

We do not share your personal contact information with any third party except as required to fulfill your service request or comply with applicable law.

6. Data Retention

We retain contact information submitted through our form or via phone and email for as long as reasonably necessary to service your account and comply with our legal obligations. If you would like your information removed from our records, contact us at sales@odessainsulation.com and we will respond within 30 days.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal information, subject to certain limitations
• Opt out of any marketing communications (though we rarely send them)

To exercise any of these rights, email us at sales@odessainsulation.com. We will respond within 30 days.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

9. Security

We take reasonable measures to protect the information you submit to us, including using HTTPS encryption on our website. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to avoid sending sensitive financial or personal identification information through email or web forms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We recommend checking this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: